Refund Policy

Effective Date: May 2024  |  Last Updated: November 2025

1. General Statement

Docu-Stamp is committed to transparency and fairness in all financial transactions. This policy sets out when and how a client may request a refund or cancellation.

2. Service Confirmation

Payment for our services constitutes confirmation that you wish to proceed. Once processing has begun or official submissions to government or embassy offices have been made, fees become non-refundable.

3. Voluntary Cancellation

If you decide to cancel before any submission or appointment scheduling, you may do so within 24 hours of payment. A 50% administrative deduction will apply to cover coordination and booking costs.

4. Refund Processing

Approved refunds will be returned using the same payment method (e.g., GCash, PayMongo, bank transfer). Allow 7 – 14 business days for completion. Transaction or platform fees deducted by third-party processors are non-reversible.

5. Non-Refundable Situations

Refunds cannot be issued when:

• Government or courier fees have already been remitted.
• Delays arise from force majeure, system downtime, or government closure.
• The client submits incomplete, incorrect, or falsified documents.
• The request involves services that have reached any stage of official filing.

6. Refund Requests

Email finance@docu-stamp.com with your service reference number and payment proof. Our finance team will review the request and respond within five (5) working days.